Terms and Conditions

By placing an order, you are consenting to our terms & conditions.

Intoxicated or Anti-Social Behaviour

It is an offence to serve alcohol to an intoxicated person. As well as service refusal, we may require you to leave the premises. This will also apply in the event of anti-social behaviour.

Order Waiting Times & Closure

Unless you have placed a large order, food orders generally take around 25 minutes to deliver. However, during busy periods waiting times may extend to 45 minutes or more. Once the wait time is at this length, we may decide to pause taking orders without warning to allow the kitchen to catch up. In this event, you will not be able to complete the checkout process, even if you have already have items in your basket.

Allergens & Ingredients

We do not list all dish elements, ingredients, or allergens. If you have an allergy, sensitivity to or strong dislike of certain ingredients, online ordering is not suitable for you. Please come & place your order at the bar, where we can provide information on suitable dishes or on adjustments that can be made. Allergens are used extensively in our kitchen & we cannot guarantee that cross-contamination will not occur. Game items may contain shot. Even filleted meat or fish items may contain small bones or similar. Pitted olives occasionally contain stones.

Indoor Table Space in the Event of Bad Weather

Unfortunately, we may be unable to find you indoor space in the event of rain (even if you have placed an order).

We do not store credit card details nor do we share customer details with any 3rd parties.
We respect the right to privacy of all visitors to this website. Because the internet is not a secure medium, we have implemented all reasonable security measures to, where possible, protect the loss, misuse or alteration of information placed under our control. We give no guarantee regarding the content or availability of this website or that the site or the server is free of viruses or harmful components. We do not store credit card details, nor do we share customer details with third parties.

Consent

By submitting personal information, you consent in our use of that information to contact you for service-related issues related to your order. We may use personal & profile data to tailor your experience on our interactive services & your IP address may be used to help diagnose problems with our server, & to monitor the number of visitors to our site & study trends. Users who wish to create an account & submit personal information must be aged 18 years & older. When online payment is required, you will be transferred to the PaymentSense secure website to complete the transaction & returned to our confirmation page when the transaction is complete. We do not ask for or store credit card details.

Data Protection & Cookies

To place an online order, you will be required to supply contact & personal details. The data that you provide to place your order will only be used by us to provide you with efficient service during your visit. It will not be divulged, sold, or given to any third parties, other than to comply with applicable law, for example, in response to a request from a court or regulatory body, where the request is made in accordance with the law. We will not contact you for any matter unrelated to your order. The information that you have provided will be treated in accordance with the Data Protection Act of 1998. We will take all steps reasonably necessary to ensure that your personal data is treated securely & in accordance with our privacy policy. Our website uses cookies which are required to enable online ordering. Disclaimer

We reserve the right to modify or update this Privacy Statement periodically & you are therefore required to review it at regular intervals.

We may run out of items without notice. In this event we will offer to supply you with a refund or alternative product. If we cannot fulfil orders due to circumstances beyond our control (such as equipment failure, power cuts or other serious incidents), we will provide a refund, limited to the value of your order. We also reserve the right to cancel your order where serving you may breach our terms & conditions or where we need to request that you leave the premises. If you are dissatisfied with the quality of your order, or if items are missing, please speak to a member of staff immediately. Where problems are brought to our attention in a timely fashion, we will provide a refund or alternative items (providing that we consider that you are acting in good faith), generally limited to the value of your order. We will not provide refunds for items where the quality of the product has deteriorated due to you not being at the delivery point or where there is no fault with the product. We reserve the right to investigate fully before issuing a refund, in certain circumstances we may need to contact you after you have left the premises. If you choose to cancel your order before preparation has started, we will reimburse you. However, please note that, particularly at quiet times, preparation may start immediately & refunds will not be issued in these circumstances. Refunds will be processed via the original payment card. For issues with online payments please contact your card issuer.

Albertini Restaurant is not for use by under 18’s, unless they are accompanied by an adult guardian aged 21 or over (at our discretion we may allow some leeway). We may require more than one guardian to be in place where there are multiple under 18’s in the party. It is not legal for persons under 18 to purchase alcohol. It is also generally an offence to purchase alcohol for someone under 18. In line with the law, we may allow an adult to purchase a limited amount of certain alcohol products for a young adult when dining in our restaurant. Customers must be aged 18 or over to use our online ordering. You should also be able to provide suitable proof of age identification as per our Proof of Age Policy.

Proof of Age Policy

If you are 21 or under (or can be mistaken for someone who looks 21 or under), you are likely to be required to provide age identification to prove that you are 18 or over. Acceptable forms of identification are a passport, photocard driving licence or a photographic identity card bearing the PASS hologram. If you cannot provide such identification, you will be asked to leave the premises. Therefore, we recommend that all members of a party who look 25 or younger should have suitable age identification.

Company Details & Information

ALBERTINI RESTAURANT
ALBERT AND TINI LTD

Company Number: 05666991
VAT NO: 05121571
Registered Address: 16-20 Chalton street London NW1 1JH